RESERVATION FEE
This is a one-time fee applies to the administrative costs of making reservations, including working with the clients via email and telephone, the administrative processing of the system, processing the Agreement and information package and processing the payments and then the security deposit refunds.

CLEANING FEE
This is a one-time fee to cover the cleaning of the cabin after the reservation is checked out. All linens and towels are replaced, trash is removed and the cabin is completely cleaned for the next guest.

HOT TUB FEE
By North Carolina health standards, all hot tubs must be drained, cleaned, refilled and treated with new chemicals after every reservation. The hot tub fee is designed to cover this process.

PET FEE
Some of the cabins do allow pets up to 30 pounds. A Pet Fee Security Deposit is charged; one-half of the pet fee security deposit will be refunded if no damage is incurred due to the pet.

SECURITY DEPOSIT
All reservations require a Security Deposit, which is due at the time of reservation. We prefer that deposit is made via a Master or VISA credit card. If you choose to make the deposit by check or money order, this deposit must be received within three business days to secure the reservation. The security deposit will not be applied to the rental. This deposit will be refunded by mail within 45 days after the unit is cleaned and the condition of the unit and its contents has been verified.

Security deposits may be used to repair damages, replace missing contents or to reimburse Smoky Falls Vacation Rentals for expenses resulting from agreement violations such as exceeding the allowed number of people, telephone charges, internet charges, movie charges, returned check fee, trash left in the unit, dirty dishes or unacceptable condition of the unit upon departure.