RESERVATION FEE
This is a one-time fee applies to the administrative costs of making reservations, including working with the clients via email and telephone, the administrative processing of the system, processing the Agreement and information package and processing the payments and then the security deposit refunds.
CLEANING FEE
This is a one-time fee to cover the cleaning of the cabin after the reservation is checked out. All linens and towels are replaced, trash is removed and the cabin is completely cleaned for the next guest.
HOT TUB FEE
By North Carolina health standards, all hot tubs must be drained, cleaned, refilled and treated with new chemicals after every reservation. The hot tub fee is designed to cover this process.
PET FEE
No pets shall be allowed on premises unless that premises provides fro the accommodation of pets, appropriate restrictions, and tenant has paid appropriate pet fee. Tenants breech of this provision shall be considered a material breech, and shal result in termination of tenant's tenancy and entire security deposit will be forteited.
SECURITY DEPOSIT
All reservations require a Security Deposit, which is due at the time of reservation. We prefer that deposit is made via a Master or VISA credit card. If you choose to make the deposit by check or money order, this deposit must be received within three business days to secure the reservation. The security deposit will not be applied to the rental. This deposit will be refunded by mail within 45 days after the unit is cleaned and the condition of the unit and its contents has been verified, telephone and satelite/cable bills have been reviewed.
Security deposits may be used to repair damages, replace missing contents or to reimburse Smoky Falls Vacation Rentals for expenses resulting from agreement violations such as exceeding the allowed number of people, telephone charges, damaged linens, internet charges, movie charges, returned check fee, trash left in the unit, dirty dishes or unacceptable condition of the unit upon departure.
